Faisalabad, In an innovative approach to consumer service, the Faisalabad Electric Supply Company (Fesco) has initiated online workshops to swiftly address and resolve electricity-related issues reported by consumers in the Fesco region. This initiative, conducted under the directives of the Ministry of Energy (Power Division) and Chief Executive Engineer Mohammad Amir, aims to enhance service efficiency through direct communication between consumers and Fesco officials.

According to Faisalabad Electric Supply Company, these online sessions, also referred to as "Online Courts," have proven effective in reducing customer problems by allowing them to report issues directly to Fesco officers. During a recent online meeting held at the Circle Office, customers from Abdullapur, Chak Jhamra, Jardanwala, Chiniot, and Lalian Divisions presented their concerns to SE First Circle, Amir Khan. The issues ranged from meter changes and old transformer replacements to the repair of electrical wires and the removal of service interruptions.

SE Amir Khan emphasized that the prompt resolution of these complaints aligns with the government’s vision to improve public services rapidly. He further instructed the concerned officers to address these issues promptly and report back on their resolution, highlighting a commitment to prioritizing customer issues and enhancing the overall quality of service delivery in the region.