Karachi: Federal Tax Ombudsman Dr. Asif Mahmood Jah announced that more than 11,000 tax-related complaints were received this year, with 94 percent resolved immediately.

According to Korangi Association of Trade and Industry, the Federal Tax Ombudsman emphasized the authority's commitment to resolving issues swiftly, with decisions typically made in 37 days despite a legal allowance of 60 days.

Dr. Jah, speaking at the Korangi Association of Trade and Industry, highlighted the binding nature of the Ombudsman's decisions on the Federal Board of Revenue (FBR), noting that all FBR proceedings are paused once a complaint is lodged. He also mentioned that while decisions can be appealed to the President of Pakistan, 98 percent of such appeals uphold the Ombudsman's decisions.

The Ombudsman is working to increase awareness of its role among the public and the business community. Dr. Jah noted an expansion in the number of regional offices, enhancing the accessibility of the institution. He assured taxpayers that they could approach the Ombudsman without fear of retribution, as no notices or audits can be initiated through this channel.

KATI President Junaid Naqi expressed concerns over the increasing harassment of industrialists and the business community by FBR officials, citing unjustified notices and audit demands. Naqi pointed out the challenges in filing tax returns due to a sluggish FBR system and the arbitrary halting of refunds, which exacerbates capital shortages for industrialists. He criticized FBR's efforts to widen the tax net, highlighting that only 30 percent of the economy is documented.

Tariq Malik, Chairman of the Standing Committee, praised Dr. Jah's efficiency in reducing decision times since assuming office in 2021, which has bolstered confidence within the business community. Former President Masood Naqi and other officials also called for increased public awareness of the Federal Tax Ombudsman's role, noting that many tax issues stem from long-standing refund delays.