Islamabad: Saudia, Saudi Arabia's national airline, has earned the APEX World Class Airline 2026 award for the fifth year running. This prestigious accolade, presented at the APEX World Class™ global awards ceremony, recognizes Saudia’s successful strategy focused on enhancing passenger experience, boosting customer satisfaction, and maintaining top-tier operational safety across its extensive network of over 100 destinations.
The airline is strengthening its relationship with the Pakistani market, emphasizing the close cultural, religious, and economic connections between the two nations. Saudia serves as a vital link for Pakistani travelers, facilitating spiritual pilgrimages, business trips, and international journeys with a premium experience characterized by genuine Saudi hospitality.
Saudia also received the "Best in Class for Service–Guest Experience" award for the second consecutive time. This selective award acknowledges the airline with the highest global score in customer service, highlighting Saudia’s consistent dedication to enhancing passenger experience. For Pakistani passengers, this guarantees a comfortable, respectful, and memorable journey between Pakistan and Saudi Arabia.
The APEX World Class™ award signifies top-tier excellence in aviation. Based on evaluations by industry experts and passenger feedback, it recognizes achievements in safety, sustainability, passenger experience, and onboard dining.
Rossen Dimitrov, Chief Guest Experience Officer at Saudia, stated that receiving these awards validates the dedication and professionalism of Saudia's staff. He emphasized that the awards reflect the airline's consistent transformation and authentic Saudi hospitality. He added that Saudia is committed to thoughtful planning and innovative initiatives to elevate passenger satisfaction at every stage of their journey. The recognition from impartial global organizations solidifies Saudia's leadership in travel and aviation.
Saudia's long-term strategy includes initiatives that enhance its dedication to passenger experience, aligning with the Kingdom’s National Aviation Strategy. Plans involve incorporating 116 new aircraft into its current fleet of 149, along with improved seating, high-speed inflight internet with live streaming, and AI-powered upgrades to digital platforms and post-booking services.
Saudia's continuing fleet and service enhancements, including upgraded seating, high-speed inflight internet, and AI-powered digital platforms, will benefit the growing number of Pakistani travelers seeking seamless, modern, and comfortable air travel.