Faisalabad: The Faisalabad Electric Supply Company (FESCO) is intensifying its efforts to provide state-of-the-art services to its consumers, as detailed in the recent 45/17th meeting of the Customer Services Committee. During the meeting, FESCO's leadership outlined the advancements in technology and customer care designed to address the electricity-related needs of approximately 5.3 million users in the region.

According to Faisalabad Electric Supply Company, Mian Farrukh Iqbal, the Convener of the Customer Services Committee, highlighted the implementation of enhanced features to the complaint systems 118 and 8118. These updates will allow consumers not only to track their complaints but also to communicate directly with line staff, facilitating faster and more effective resolution of issues. Additionally, he emphasized the importance of customer satisfaction as a measure of the company's success and urged all officers and employees to dedicate themselves to improving service delivery.

Chief Executive of FESCO, Engineer Mohammad Amir, refuted claims of overbilling, explaining that billing is calculated on a 30 or 31-day monthly basis using the Pro-Rata program, which has recently benefited over 137,000 consumers. He also noted adjustments made for approximately 14,000 consumers due to early billing periods influenced by the Eid holidays. Amir reaffirmed that enhancing service quality remains FESCO's foremost goal.

The meeting also included a performance review by the PR Directorate, led by Additional DG (PR) Tahir Sheikh, which received commendation for its efforts over the last six months. Key members of the Customer Services Committee and other FESCO officials were present to discuss strategies and ongoing projects aimed at bolstering consumer relations and operational efficiency.