Faisalabad: The Faisalabad Electric Supply Company (FESCO) has affirmed its commitment to providing top-notch facilities and uninterrupted power supply to its consumers, addressing concerns over billing accuracy and service delivery in an emergency board meeting held today. Chairman of the FESCO Board of Directors, Omar Farooq Khan, emphasized the board’s dedication to consumer satisfaction and transparent operations.
According to Faisalabad Electric Supply Company, Chairman Khan instructed FESCO management to devise plans within two days to tackle consumer grievances regarding new connections, transformer installations, power outages, bill corrections, and defective meter replacements. These proposals are set to be reviewed and potentially approved in the board's next meeting scheduled for Wednesday. This initiative is part of a broader effort to implement consumer-friendly practices across FESCO’s service districts.
CEO of FESCO, Engineer Muhammad Amir, reported to the board that the utility is actively working to ensure there is no wrongful or excessive billing in its jurisdiction. The use of Pro-Rata billing software, as mandated by the Ministry of Energy Power Division, is intended to ensure that billing is accurate and reflects the actual 30 or 31 days of usage each month, countering claims of overbilling as mere propaganda.
In June, the Pro-Rata billing system reportedly benefited approximately 137,000 consumers with a total of 10 million units saved. Furthermore, adjustments were made for about 14,000 consumers due to premature billing during the Eid holidays. Amir also highlighted the seasonal variation in the number of protected consumers, which fluctuates based on consumption patterns throughout the year.
To facilitate complaint resolution, consumers are encouraged to use multiple channels including calling 118, texting 8118, the toll-free number 0800-66554, the FESCO Light App, and direct contact numbers of Sub-Divisional Officers. Modern updates to these services will soon allow consumers not only to track their complaints but also to communicate directly with line staff assigned to their issues.
Additionally, FESCO has been conducting daily Open Courts between 11 am and 1 pm across the region, hosted by senior officials to address and resolve consumer issues promptly. These measures reflect FESCO’s proactive approach to enhancing customer service and operational efficiency.
The board’s ongoing initiatives and the upcoming plans underscore FESCO’s strategic focus on improving service quality and operational transparency, fostering a more consumer-centric approach in its operations.